Terms of Service
&
Privacy Policy
Last updated: July 27th, 2026
Effective Date: July 27th, 2026
Terms of Service
Mobile Information
By using Talkuccino.com (the "Website") or the Talkuccino mobile application (the "App") together (the "Service"), you will initiate anonymous outbound phone calls from your phone to our Service number (usually using a local or toll-free number), which will connect your call to other individuals. Your cell phone provider's minutes, messages, and data rates may apply based on your plan.
Consent Management:
Marketing Communications: You may opt in to receive SMS messages and marketing communications. This consent is separate from service-related communications and can be withdrawn at any time from the App settings screen.
Service Communications: By using our service, you consent to receive essential service-related communications necessary for account management and service delivery.
Opt-out Procedures:
Marketing SMS: Text "STOP" to any marketing message.
Marketing Emails: Click unsubscribe in any marketing email or adjust settings in the App.
Push Notifications: Disable in your device settings or app preferences. (Note: blocking push notifications might disable proper operations of the App.)
Account Management:
Cancel Account: Send a cancellation request to support@talkuccino.com and await formal confirmation.
Data Deletion: Use the "Data Deletion Request" feature in app settings, or contact our Data Protection Officer.
Terms of Use
By using the Service, a service of URL RND, LLC. (the "Company", "we" or "us"), You agree to be bound by these Terms of Service. We reserve the right to modify these Terms with 30 days' advance notice to users. Continued use after the notice period constitutes acceptance of the new Terms.
You are responsible for regularly checking talkuccino.com/terms for updates.
Summary of Terms
By using our Service, you agree to the following:
Age Requirement: You must be 16 or older to use the Service. Users aged 16-17 require verifiable parental consent. Registration by anyone under 16 is prohibited.
Content Responsibility: You are solely responsible for all User Content (messages, calls, profiles, etc.) transmitted through the Service.
Account Security: You are responsible for maintaining the security of your password to prevent unauthorized access to your account.
Permitted Use: Personal, non-commercial use only. Commercial promotion of goods/services is prohibited without prior written consent.
Legal Compliance: Users must comply with all applicable laws and regulations.
International Users: Must comply with all local laws regarding online conduct and acceptable content.
Prohibited Content: Content that violates third-party rights, is unlawful, threatening, defamatory, abusive, libelous, or invasive of privacy is not permitted.
Service Integrity: Modifying, hacking, or creating false associations with the Service is prohibited.
Anti-Spam: Creating or sending unwanted communications to other users is prohibited.
Anonymity Protection: The Service protects your anonymity by not sharing personal information with other users.
Jurisdiction: Users must not violate laws in their jurisdiction, including copyright laws.
Service Conditions
Service Modifications: We reserve the right to modify or terminate the Service with 30 days' notice, except in cases of immediate termination due to legal requirements or security concerns.
Service Refusal: We reserve the right to refuse service to individuals who violate our Terms or engage in illegal activity.
Content Moderation: We reserve the right to remove content that violates our Terms of Service, applicable law, or community standards.
User Content Ownership: You retain ownership of the User Content you submit.
License Grant: You grant us a limited, non-exclusive, and revocable license to use your User Content solely for the purpose of providing our services. This license terminates when you delete content or close your account.
Third-Party Fees: You are responsible for all third-party fees (internet, mobile, and roaming charges).
Potential Charges: We reserve the right to implement usage charges with 60 days' advance notice.
Usage Limitations: Service plans are for individual dialog use only! The Service should not be used by call centers, for marketing campaigns, or other bulk operations, without written permission from the Company.
Unlimited Plans:
Single concurrent call basis.
First call is unlimited, concurrent calls may be metered
Applies only to calls billed by the Company
Cellular provider fees still apply
Prohibited Uses Include:
Call forwarding to multi-line systems
Spamming or unsolicited marketing (unless pre-approved)
Call-center-like operations (unless pre-approved)
Auto-dialing or predictive dialing
Unusually high usage that impairs service quality
TCPA Compliance: You agree to comply with all telecommunications regulations, including the Telephone Consumer Protection Act and Canada's Anti-Spam Legislation. You warrant that all communications through our Service are lawful and not unsolicited advertisements (unless pre-approved).
Service Plans and Trials: Free trials are limited to 30 days or 120 minutes, whichever comes first. Usage beyond limits results in automatic billing at current rates.
Intellectual Property
We claim no ownership over User Content. You may remove your content by deleting your account. We comply with all copyright laws and will remove content upon valid infringement claims.
Legal Disclaimers
Service Disclaimer: THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE MAKE NO WARRANTY REGARDING UNINTERRUPTED, SECURE, OR ERROR-FREE SERVICE.
AI Tools – Disclaimer and Limitation of Liability
The Service incorporates third-party generative AI tools (including OpenAI ChatGPT, Google Gemini, and similar large language model providers) to assist with customer support and related communications.
AI Tools can generate responses that are inaccurate, incomplete, outdated, or inconsistent with Company policy, applicable law, or established facts (commonly known as “hallucination”). You acknowledge and agree that:
(a) AI-generated responses are not guaranteed to be accurate, complete, or up to date;
(b) AI tools are not a substitute for qualified professional advice (legal, medical, financial, or otherwise);
(c) You should independently verify any material information provided by an AI tool before acting on it; and
(d) If you believe any AI-generated response is incorrect or harmful, you may report it by asking to “Report a Problem” during the support interaction, or by emailing support@talkuccino.com.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW — INCLUDING NEW JERSEY LAW, THE LAWS OF ENGLAND AND WALES, AND EU MEMBER STATE LAWS — THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, COST, OR HARM OF ANY KIND ARISING FROM YOUR RELIANCE ON AI-GENERATED CONTENT, INCLUDING BUT NOT LIMITED TO INACCURATE ADVICE, HALLUCINATED FACTS, OMISSIONS, OR OTHER AI ERRORS. THIS LIMITATION APPLIES IN ADDITION TO, AND DOES NOT REPLACE, THE GENERAL LIMITATION OF LIABILITY STATED ABOVE. WHERE APPLICABLE LAW DOES NOT PERMIT FULL EXCLUSION OF LIABILITY, OUR LIABILITY FOR AI-RELATED HARM IS LIMITED TO THE GREATER OF AMOUNTS PAID FOR THE SERVICE IN THE THREE MONTHS PRECEDING THE CLAIM, OR $100 USD.
By continuing to use AI-assisted support features, you expressly acknowledge this limitation and agree not to rely on AI outputs as the sole basis for consequential decisions.
Additional information about how we process personal data with AI tools, your privacy rights, and how to request a human agent is set forth in Section 15 of our Privacy Policy.
Indemnification: You agree to indemnify the Company against claims arising from your use of the Service or violation of these Terms.
Governing Law
These Terms are governed by the laws of the State of New Jersey. Claims must be brought within one year of accrual. If any provision is deemed invalid, the remaining provisions continue in full effect.
Privacy Policy
Introduction
URL RND, LLC ("Company," "we," "us," "our") is committed to protecting your personal information and privacy rights under the General Data Protection Regulation (GDPR) and other applicable privacy laws.
Contact Information:
Data Protection Officer: Alon Cohen
DPO Email: support@talkuccino.com
Support: support@talkuccino.com
Address: 4 Thatcher Rd. Tenafly NJ 07670
Phone: +1-(760) 820-4611
If you have any questions about this policy or our data practices, please don't hesitate to contact our Data Protection Officer (DPO).
Table of Contents
What Information We Collect
Lawful Basis for Processing
How We Use Your Information
Information Sharing
International Transfers
Data Retention
Data Security
Your Privacy Rights
8.1. Additional Rights for California ResidentsCookies and Tracking
Children's Privacy
Data Breach Procedures
Automated Decision-Making
Policy Updates
Contact Information
Artificial Intelligence (AI) Tools
Data Minimization Principle: We collect only the minimum personal data necessary for specified, explicit, and legitimate purposes.
Personal Information You Provide:
Email addresses (required for account creation)
Phone numbers (required for service functionality)
Gender, spoken language, and topics of interest (optional)
Payment information (processed by third-party providers)
App usage data and preferences
Information Automatically Collected:
IP address and location data
Device and browser characteristics
Operating system and language preferences
Service usage patterns and analytics
Cookie identifiers and similar technologies
Mobile App Specific Information:
Geolocation data (with your permission)
Mobile device access (dialing features, address book - with permission)
Push notification preferences
App performance and crash data
2. Lawful Basis for Processing
We process your personal data based on the following GDPR-compliant lawful bases:
Lawful Basis for Processing
Account creation and management → Performance of contract (necessary to provide the service)
Service delivery and communications → Performance of contract
Payment processing → Performance of contract
Marketing communications → Consent (only with your explicit consent)
Analytics and service improvement → Legitimate interest
Legal compliance and safety → Legal obligation / Vital interests
Customer support → Legitimate interest
3. How We Use Your Information
We process your personal data for the following purposes:
Service Provision:
Account creation and authentication
Facilitating user communications
Service delivery and functionality
Customer support and communication
Business Operations:
Payment processing and billing
Service improvement and development
Analytics and usage monitoring
Legal compliance and safety
Marketing (Consent-Based Only):
Promotional communications
Special offers and updates
Contest and survey participation
Data Analysis:
Aggregated and anonymized analytics
Service optimization
Trend identification
Performance monitoring
4. Information Sharing
Principle: We do not sell, rent, or trade your personal information. We only share data as described below:
Service Providers (Data Processors): All third-party processors operate under GDPR-compliant Data Processing Agreements:
Cloud Services: Amazon Web Services (hosting, security, backup)
Communications: TurboBridge (call services)
Payments: Apple Pay, Stripe, Adapty, Revenue Cat (payment processing)
Analytics: Google Analytics, Crashlytics (performance monitoring only)
Analytics: We use Squarespace Analytics to collect standard website usage information (such as pages viewed, traffic sources, and approximate location). This data is used solely to understand and improve our website and is not shared for advertising purposes.
Marketing: HubSpot (CRM), Google Ads, Facebook/Instagram advertising
Infrastructure: Squarespace (website hosting)
AI Tools: OpenAI (ChatGPT), Google (Gemini), and other large language model providers (AI-assisted customer support — see Section 15)
Legal Requirements:
Court orders and legal processes
Law enforcement requests (with proper authorization)
Protection of rights and safety
Regulatory compliance
Business Transfers:
Mergers, acquisitions, or asset sales (with user notification)
User-Directed Sharing:
Information you choose to share with other users
Public forum contributions
5. International Transfers
Transfer Safeguards: Our servers are located in the United States. For transfers outside the EU/EEA, we implement appropriate safeguards:
Standard Contractual Clauses (SCCs) approved by the European Commission (AWS)
Transfer Impact Assessments for high-risk transfers
Additional security measures, if required
Your Rights: EU residents have the right to request information about transfer safeguards and object to transfers in certain circumstances.
6. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy:
Data Type - Retention Period - Purpose:
Account information - Until account deletion + 30 days - Account management and legal compliance
Payment data: 7 years - Tax and financial compliance
Communication records - 2 years - Service improvement and support
Marketing data - Until consent withdrawal - Marketing communications
Analytics data - 2 years (anonymized after 6 months) - Service improvement
Legal compliance data - As required by law - Regulatory compliance
Data Deletion: When retention periods expire, or if requested by the user, data is securely deleted or anonymized.
7. Data Security
We implement comprehensive technical and organizational security measures:
Technical Measures:
Encryption of data in transit using industry-standard protocols (TLS 1.2 or higher for application data; SRTP for voice media)
Encryption at rest for stored data using AES-256 or equivalent
Regular review of access permissions and infrastructure configuration
Access controls and authentication systems
Network security and monitoring
Organizational Measures:
Staff training on data protection
Regular policy updates and compliance reviews
Incident response procedures
Vendor security assessments
Privacy by design principles
Limitations: While we implement robust security measures, no system is 100% secure. You should access our services only from a secure environment.
8. Your Privacy Rights
Under GDPR, you have the following rights:
Access Rights:
Right to access your personal data
Right to receive a copy of your data
Right to information about processing activities
Correction and Deletion:
Right to rectify inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Data Portability:
Right to receive data in machine-readable format
Right to transmit data to another service
Objection Rights:
Right to object to processing based on legitimate interests
Right to object to direct marketing (absolute right)
Right to withdraw consent at any time
How to Exercise Rights:
In-App: Use privacy settings and data management tools
Email: Contact our DPO at support@talkuccino.com Subject: DPO
Response Time: We respond within 30 days
Verification: We may request identity verification for security
Complaints: You can lodge complaints with your local data protection authority:
8.1. Additional Rights for California Residents
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know
You may request that we disclose:
• The categories and specific pieces of personal information we have collected about you
• The categories of sources from which we collect personal information
• The business or commercial purposes for collecting personal information
• The categories of third parties with whom we share personal information
Right to Delete
You may request that we delete personal information we have collected from you, subject to certain exceptions (for example, when retention is required for legal compliance, security, fraud prevention, or to complete a transaction).
Right to Correct
You may request that we correct inaccurate personal information we maintain about you.
Right to Opt-Out of Sale or Sharing
We do not sell personal information for monetary consideration.
We use Squarespace’s built-in analytics solely for internal website measurement (such as pages viewed, traffic sources, and approximate location). This analytics data is not used for cross-context behavioral advertising and is not treated as “sharing” under the California Consumer Privacy Act (CCPA/CPRA).
We currently do not engage in “sharing” of personal information as defined under California law. If this changes in the future, we will update this policy and provide a clear opt-out mechanism.
Global Privacy Control (GPC)
We recognize Global Privacy Control (GPC) signals as a valid request to opt out of the sale or sharing of personal information. Because we do not currently sell or share personal information for cross-context behavioral advertising, a GPC signal does not change our current data practices. If our practices change in the future, we will honor GPC signals accordingly.
Right to Limit Use of Sensitive Personal Information
You may request that we limit the use and disclosure of sensitive personal information to what is necessary to provide the services you requested.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your California privacy rights. We will not deny services, charge different prices, or provide a different quality of service solely because you exercised your rights.
How to Exercise Your California Rights
You may submit a request by:
• Email: support@talkuccino.com (Subject line: “California Privacy Request”)
• Phone: +1-(760) 820-4611
We will verify your identity before processing most requests and will respond within the timeframes required by law (generally within 45 days, or within 15 business days for opt-out requests).
Categories of Personal Information We Collect
• Identifiers — Examples: Email, phone number, IP address
Shared with: Service providers only
• Internet Activity — Examples: App usage, website interactions
Shared with: Analytics providers (Squarespace)
• Geolocation Data — Examples: Location when using the app (with permission)
Shared with: Service providers only
• Audio Information — Examples: Voice calls through the service
Shared with: Service providers only
• Commercial Information — Examples: Payment history, subscription data
Shared with: Payment processors only
• Demographic Information — Examples: Age range, gender, interests
Shared with: Service providers only
Third Parties We Share Information With
• Service Providers: AWS, Stripe, Apple, Adapty, RevenueCat, TurboBridge, and similar providers that help us operate the Service
• Analytics: Squarespace (website analytics only)
Shine The Light Law
California residents may request information about personal information disclosed to third parties for direct marketing purposes. We do not disclose personal information to third parties for direct marketing purposes.
California Privacy Rights Contact
For California-specific privacy questions, contact our Data Protection Officer at support@talkuccino.com with “California Privacy” in the subject line.
9. Cookies and Tracking
Cookie Categories:
Essential Cookies (no consent required):
Session management
Security features
Basic functionality
Analytics Cookies (consent required):
Google Analytics
Performance monitoring
Usage statistics
Marketing Cookies (consent required):
Advertising personalization
Retargeting
Social media integration
Your Choices:
Browser Settings: Configure cookie preferences
Opt-Out Tools: Use industry opt-out mechanisms
App Settings: Manage tracking preferences in-app
Do Not Track: We respect Do Not Track signals where technically feasible
10. Children's Privacy
Minimum Age: You must be at least 16 years old to use the Service. Registration or use by anyone under 16 is strictly prohibited.
Users Aged 16–17: Require verifiable parental or legal guardian consent before an account can be created or used. The parental consent process includes:
1. Parent/guardian email verification
2. Completion of a consent form
3. Optional account monitoring tools for parents
4. Easy withdrawal of consent at any time
Under 16: If we become aware that we have collected personal information from a user under 16, we will delete the account and associated data as quickly as reasonably possible.
Data Protection for Minors (16–17):
- Enhanced privacy protections and limited data collection
- No profiling or automated decision-making that produces legal or similarly significant effects
- Regular re-verification of parental consent where required by law
We comply with the U.S. Children’s Online Privacy Protection Act (COPPA) and applicable laws in other jurisdictions (including the UK, EU, Canada, Australia, and Israel). Where local law imposes a higher age threshold or stricter consent requirements, those rules control.
11. Data Breach Procedures
Breach Response:
Authority Notification (Article 33 GDPR):
Supervisory authority notification within 72 hours
Breach register maintenance
Risk assessment documentation
Individual Notification (Article 34 GDPR):
High-risk breach notification without undue delay
Clear, plain language descriptions
Recommended protective measures
DPO contact information
Breach Categories Requiring Individual Notification:
Financial information exposure
Identity theft risks
Sensitive personal data breaches
Security credential compromises
12. Automated Decision-Making
Current Practices: We use third-party AI tools to assist with customer support communications (see Section 15). We do not use AI to make fully automated decisions that produce legal effects or similarly significant impacts on users without human oversight. All consequential decisions remain subject to human review.
If Implemented: Any future automated processing will include:
Meaningful human oversight
Right to explanation
Right to challenge decisions
Opt-out mechanisms
13. Policy Updates
Update Process:
Notice Period: 30 days advance notice for material changes
Notification Methods: Email, in-app notifications, website posting
Version Control: All versions marked with effective dates
Regular Reviews: Quarterly policy compliance reviews
Material Changes requiring notice include:
New data uses or sharing
Changes to legal basis
New technologies or tracking
Rights modifications
14. Contact Information
Data Protection Officer:
Name: Alon Cohen
Email: support@talkuccino.com Subject: DPO
Phone: +1-(760) 820-4611
Address: 4 Thatcher rd. Tenafly NJ, 07670
General Support:
Email: support@talkuccino.com
Response Time: Within 48 hours for privacy inquiries
15. Artificial Intelligence (AI) Tools
This section describes how we use third-party generative AI for customer support and how we process personal data in connection with those tools. Contractual disclaimers and liability limitations regarding AI-generated content are set out in the Terms of Service (Legal Disclaimers section). This section will be updated as applicable AI legislation evolves. Material changes will be communicated with 30 days’ notice per Section 13.
15.1 What AI Tools We Use and Why
Talkuccino uses third-party generative artificial intelligence services — including OpenAI ChatGPT, Google Gemini, and other large language model (“LLM”) providers — (collectively, “AI Tools”) to assist with customer support, service communications, and related operations. When you contact our support team, your query may be processed by one or more of these AI Tools before or alongside a human agent.
You will be informed at the start of any support interaction that AI tools may be involved, consistent with EU AI Act transparency requirements (Articles 50 and 52) and best practices under UK and US law.
15.2 AI Data Processing & Privacy
(a) Third-Party AI Processors
When you use our AI-assisted support features, the content of your message and relevant account context may be transmitted to and processed by the following third-party AI providers. Depending on the provider’s terms and configuration, they may act as a data processor or an independent data controller:
OpenAI, Inc. (ChatGPT)
https://openai.com/policies/privacy-policy
Google LLC (Gemini)
https://policies.google.com/privacy
Other LLM providers (as deployed)
Available on request: support@talkuccino.com
These providers are primarily located in the United States. Transfers of EU/EEA and UK personal data to these providers are subject to the safeguards described in Section 5 (International Transfers), including Standard Contractual Clauses where applicable.
(b) What You Should NOT Submit to AI-Powered Features
To protect your privacy, do not submit any of the following to AI-assisted support features:
• Government ID or Social Security numbers
• Financial account numbers, card numbers, or passwords
• Health or medical information
• Biometric data
• Criminal record information
• Immigration status
• Any other special category data under GDPR Article 9 or sensitive personal information under California Civil Code § 1798.140(ae)
We are not responsible for consequences arising from the voluntary submission of such data to AI Tools.
(c) Lawful Basis — GDPR & UK GDPR
We process personal data transmitted through AI Tools on the basis of legitimate interests (GDPR Article 6(1)(f) / UK GDPR Article 6(1)(f)) — specifically, the interest in providing efficient and responsive customer support. Where AI processing is used for purposes beyond support (e.g., service improvement or analytics), we will rely on your consent.
You have the right to object to processing based on legitimate interests at any time by contacting our DPO at support@talkuccino.com (Subject: AI Processing Objection). We will accommodate objections where technically and operationally feasible, and offer a human-only support alternative.
(d) California Residents — CCPA / CPRA
The transmission of support query content to third-party AI providers may constitute “sharing” of personal information for cross-context behavioral advertising purposes under California law, even if no monetary exchange occurs. California residents have the right to opt out of such sharing.
To exercise this right: email support@talkuccino.com (Subject: “California AI Opt-Out”). We will process your request within 15 business days, as required by Section 8.1.
(e) UK Residents — UK GDPR
Processing of UK residents’ personal data by AI Tools is subject to the UK GDPR and the Data Protection Act 2018. The International Data Transfer Agreement (IDTA) or equivalent UK transfer mechanisms apply where data is transferred to US-based AI providers. You may exercise your full UK GDPR rights, including the right to object, by contacting our DPO.
(f) Retention of AI Interaction Data
We do not independently store full AI conversation transcripts beyond what is necessary for support record-keeping. Such records are retained for up to 2 years, consistent with Section 6. Each AI provider’s own retention policies also apply; links to those policies are listed in Section 15.2(a) above.
15.3 Human Oversight & Escalation
Talkuccino does not use AI Tools to make fully automated decisions that produce legal or similarly significant effects on users without human review. Any outcome that materially affects your account (suspension, billing disputes, content moderation) will be subject to offline human oversight.
To request human-only handling of your support query at any time, reply “HUMAN AGENT” in any support chat, and the AI will help you send an email to support@talkuccino.com.
15.4 EU AI Act Compliance Note
The EU AI Act (Regulation 2024/1689) applies to AI systems used in the EU. AI Tools used by Talkuccino for customer support are classified as limited-risk AI systems subject to transparency obligations. Accordingly:
• You will be informed when you are interacting with an AI system.
• You retain the right to request human review of any AI-assisted support outcome.
• We will update this section as further provisions of the EU AI Act come into force.
Section 15 — Last reviewed: July 27, 2026
EU Representative & Supervisory Authority:
The Administrator has not appointed a DPO in the EU or an EU representative to fulfil obligations under the GDPR, as the information collected is limited to the minimum required to communicate with the customer.
The Representative and the company DPO Contact Information is:
Alon Cohen. support@talkuccino.com.
Rights Summary Card
Quick Reference for Your Privacy Rights:
✅ Access - Get a copy of your data
✅ Rectification - Correct inaccurate data
✅ Erasure - Delete your data
✅ Portability - Transfer your data
✅ Object - Stop certain processing
✅ Restrict - Limit how we use your data
✅ Withdraw Consent - Change your mind anytime
✅ Complain - Contact data protection authorities
Exercise Your Rights: Contact support at support@talkuccino.com or use in-app privacy tools.
This policy complies with GDPR, CCPA, and other applicable privacy regulations.
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